PokerBet Privacy Policy

1 Who We Are and What This Policy Covers

PokerBet (referred to as "PokerBet," "we," "us," or "our" throughout this document) operates the online betting and gaming platform accessible at pokerbet.run. We are committed to protecting the privacy of every Filipino player who uses our services.

This Privacy Policy explains how PokerBet collects, stores, uses, and shares personal information about you when you access or use our platform — including when you create an account, make a deposit, place bets, play casino games, or contact our customer support team. It applies to all registered players and visitors to the PokerBet website.

This policy is written to comply with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules. PokerBet processes personal data lawfully, fairly, and in a transparent manner. We collect only what we genuinely need to provide our services, keep data secure, and respect your rights as a data subject under Philippine law.

2 Personal Data We Collect

PokerBet collects the minimum amount of personal data necessary to deliver our services securely and in compliance with our legal obligations. The categories of data we collect include:

Identity and Contact Information

• Full legal name
• Date of birth (to verify that you are 21 years of age or older)
• Registered email address
• Mobile phone number
• Residential address in the Philippines

Identity Verification (KYC) Documents

• Government-issued photo identification (e.g., Philippine passport, UMID, SSS ID, PhilSys National ID, driver's license)
• Proof of address (e.g., utility bill, bank statement dated within 90 days)
• Selfie or liveness check photograph where required by our verification process

Financial and Transaction Data

• GCash account details or other registered payment method identifiers
• Deposit amounts, dates, and methods
• Withdrawal requests and settlement records
• Betting and gaming history — markets wagered, amounts staked, outcomes
• Bonus and promotion usage records

Technical and Usage Data

• IP address and general geographic location derived from it
• Device type, operating system, and browser version
• Session timestamps and session duration
• Pages and features accessed during each session
• Referral source — how you arrived at PokerBet

Communications Data

• Content and records of your communications with PokerBet support (live chat, email, Viber, Telegram)
• Responses to surveys, feedback requests, and promotional campaigns
• Marketing preference settings

3 How We Collect Your Data

PokerBet collects personal data through several channels, all of which are directly related to your use of the platform:

• Directly from you — when you complete the registration form, submit KYC documents, make a deposit, place a bet, or contact our support team
• Automatically during your session — through cookies, analytics tools, and server logs that record how you interact with the PokerBet platform
• From payment providers — when you make a deposit or withdrawal, your payment provider shares transaction confirmation details with PokerBet
• From identity verification services — when you submit KYC documents, our verification partner confirms the authenticity and validity of the documents and returns a verification status
• From fraud prevention and AML monitoring systems — automated systems flag unusual activity for review in compliance with our anti-money laundering obligations

4 How and Why PokerBet Uses Your Data

PokerBet uses your personal information for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. Here is a clear breakdown:

PokerBet will never use your personal data to make fully automated decisions that have significant legal effects on you without human review. Automated risk-flagging systems at PokerBet are reviewed by our compliance team before any action is taken on your account.

5 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012 and its implementing regulations, PokerBet relies on the following legal bases for processing your personal data:

• Contractual necessity: Processing required to perform the agreement between you and PokerBet — including operating your account, processing bets, and handling payments in PHP via GCash and other local methods.
• Legal obligation: Processing required to comply with Philippine law — including anti-money laundering regulations, gaming license conditions, KYC requirements, and tax reporting obligations.
• Legitimate interests: Processing that serves genuine business purposes that do not override your rights — including fraud detection, platform security, and responsible gaming monitoring.
• Consent: Processing for purposes beyond the above, such as sending you marketing communications about PokerBet promotions, new games, and special offers. You may withdraw consent for marketing at any time by updating your preferences or emailing support@pokerbet.run.

6 Who We Share Your Data With

PokerBet does not sell your personal data to third parties. We do not share your information for third-party advertising or marketing purposes. We share your data only in the following limited circumstances:

Service Providers and Technology Partners

PokerBet engages trusted third-party providers who process data strictly on our behalf and under our instructions, bound by data processing agreements. These include:

• Payment processors — GCash (GXI), PayMaya, Grab Financial, and banking partners for processing deposits and withdrawals in PHP
• KYC and identity verification providers — to authenticate your government-issued ID and verify your age and residency
• Cloud infrastructure and hosting providers — for secure data storage and platform operation
• Customer support platform providers — to manage live chat and ticketing communications
• Anti-fraud and AML screening services — to detect unusual transaction patterns and ensure regulatory compliance
• Analytics providers — to understand platform usage patterns and improve PokerBet's features

Regulatory and Legal Authorities

PokerBet may be required to share your data with Philippine regulatory and law enforcement authorities where legally mandated, including in connection with:

• Anti-money laundering investigations
• Fraud investigations by government agencies
• Compliance reporting to our gaming license regulator
• Valid court orders or legal processes

Business Transfers

If PokerBet undergoes a merger, acquisition, or transfer of business assets, your personal data may be transferred as part of that transaction. In such cases, we will notify you via registered email before your data is transferred to a new controller and becomes subject to a different privacy policy.

7 Cookies and Tracking Technologies

PokerBet uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how players use our services. Here is a clear breakdown of the types of cookies we use:

• Strictly necessary cookies: These are essential for the PokerBet platform to function. They manage your login session, maintain your betting slip, and keep you securely authenticated. These cannot be disabled without preventing the platform from working.
• Functional cookies: These remember your preferences — such as language settings, odds format, and notification preferences — so you don't have to re-enter them every visit to PokerBet.
• Analytics cookies: These help us understand how players navigate the platform, which features are used most, and where improvements are needed. We use aggregated, anonymized analytics data to improve PokerBet.
• Security cookies: These support fraud detection and protect your PokerBet account from unauthorized access attempts.

PokerBet does not use third-party advertising or behavioral profiling cookies. Most modern browsers allow you to control or delete cookies through your browser settings. Please note that disabling strictly necessary cookies may prevent certain PokerBet features from working correctly.

8 How We Keep Your Data Secure

Protecting your personal and financial information is one of PokerBet's most important responsibilities. We implement multiple layers of security to protect your data:

• TLS encryption: All data transmitted between your device and the PokerBet platform is encrypted using Transport Layer Security (TLS 1.2 or higher).
• Encrypted data storage: Sensitive personal data — including KYC documents, financial records, and authentication credentials — is stored using strong encryption at rest.
• Access controls: PokerBet staff access to personal data is role-based and strictly limited to personnel who require it to perform their specific functions. All access is logged and audited.
• Multi-factor authentication: PokerBet supports and recommends two-factor authentication (2FA) for all player accounts to add an additional layer of protection.
• Regular security audits: PokerBet's platform and infrastructure undergoes periodic security assessments to identify and address vulnerabilities.
• Incident response: PokerBet maintains a documented data breach response procedure. In the event of a security incident affecting your personal data, we will notify you and relevant Philippine authorities in accordance with legal requirements.

9 How Long We Keep Your Data

PokerBet retains your personal data only for as long as it is necessary for the purposes described in this Privacy Policy, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active PokerBet account, plus a minimum of five (5) years after account closure — as required for anti-money laundering compliance and gaming license conditions.
• Transaction and betting records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with AML and financial record-keeping obligations.
• KYC verification documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Customer support communications: Retained for three (3) years to enable us to resolve recurring issues and maintain a complete support history.
• Session and analytics data: Retained in anonymized or aggregated form for up to two (2) years for platform improvement purposes.
• Marketing preference records: Retained until you withdraw consent or close your account, whichever comes first.

When data is no longer required under the applicable retention period, PokerBet securely deletes or anonymizes it. You may request early deletion of certain categories of data subject to the conditions in Section 10 of this policy.

10 Your Data Rights as a Filipino Player

Under the Philippine Data Privacy Act of 2012, you have specific rights regarding your personal data held by PokerBet. Here is a plain-language explanation of each right and how to exercise it:

To exercise any of the above rights, contact us at support@pokerbet.run with a clear description of your request. We may need to verify your identity before processing certain requests. We will respond within 15 business days for standard requests.

11 Protection of Minors

PokerBet strictly prohibits individuals under the age of 21 from registering accounts or accessing any betting or gaming services on our platform. We do not knowingly collect personal data from individuals under 21 years of age.

All new registrations undergo age verification as part of the KYC process. Where PokerBet discovers that a minor has registered an account or provided data, we will immediately suspend that account, void any associated transactions, and securely delete the personal data in question.

If you believe a minor may have registered a PokerBet account using your information or falsified age data, please contact us immediately at support@pokerbet.run so we can take appropriate action.

12 Third-Party Links and Services

The PokerBet platform may reference third-party services — such as payment providers like GCash and Maya — that have their own privacy policies and data handling practices. PokerBet is not responsible for the privacy practices of these third parties.

When you interact with third-party payment services as part of a PokerBet deposit or withdrawal, the data processing involved in that payment transaction is governed by that provider's own terms and privacy policy. We recommend reviewing the privacy policies of GCash, Maya, and any other payment provider you use in connection with PokerBet.

Game content on the PokerBet platform — including JILI Slots and live dealer games — may be provided by licensed third-party game suppliers. These suppliers may process technical data (such as game session results) in accordance with their own data handling procedures and licensing obligations.

13 Changes to This Privacy Policy

PokerBet reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or the services we provide. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered players by email at least 14 days before changes take effect, except in cases requiring immediate compliance with new legal requirements
• Display a prominent notice on the PokerBet platform during the notice period

Your continued use of PokerBet after the effective date of any change constitutes acceptance of the updated Privacy Policy. If you disagree with any changes, you may request account closure before the effective date by contacting support@pokerbet.run.

14 Contact Us and Complaints

For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data by PokerBet, please get in touch:

• Email: support@pokerbet.run — please use subject line "Privacy Inquiry" or "Data Request"
• Live Chat: Available 24/7 directly on the PokerBet platform — average first response under 1 minute
• Viber / Telegram: Contact details available within the platform for registered players

Our support team handles privacy-related inquiries in both English and Tagalog. We aim to resolve all data-related requests within 15 business days of receipt.

If you are not satisfied with PokerBet's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. The NPC is the relevant supervisory authority for data protection matters under the Data Privacy Act of 2012.